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3cx basic certification
The 3CX Basic Certification course consists of eight modules all of which are fundamental to be able to correctly setup and configure your PBX. In a nutshell, they cover the basic concepts of getting 3CX up and running as well as basic troubleshooting techniques and will ultimately prepare you for the next stage; the 3CX Intermediate Certification. Each module provides you with ample material to ensure that you can easily pass the Basic exam from the first try. When the mobile phone owner answers, he can hear the 3CX system prompting that there is a call from XXXX (The XXXX was the words Richard said before), do you want to answer the call? This is the entire flow of the Screen Calls by requesting caller name using an IVR option and the "Announce Caller (Rebound)" option.Call center supervisors do not let agents to change the queue once the agents assigned to queues. Queue toggle (login/logout) option in 3CX phone client should be an admin privileged option.So user should not be able to change or logout from queue without supervisor/admin permissions.This is a...Welcome to the online training series from 3CX. This module will take you through the Basic Troubleshooting of 3CX, as well as explaining the SIP Protocol. [SLIDE 2] There are a variety of tools and resources available to troubleshoot the PBX when an issue arises.A training program allows you to strengthen those skills that each employee needs to improve. A development program brings all employees to a higher level so they all have similar skills and knowledge. This helps reduce any weak links within the company who rely heavily on others to complete basic work tasks.